Privacy Policy

Last Updated: August 16, 2026

Vega Stem Cell (“Vega Stem Cell,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use vegastemcell.com (the “Website”), contact us, request a consultation, or otherwise interact with our services.

By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of this Privacy Policy, the organization responsible for the processing of your personal information is:

Vega Stem Cell

3/6, The Primary 101, Soi Lad Phrao 101, Lad Phrao Road,
Khlong Chan, Bang Kapi District, Bangkok 10240, Thailand

Email: vegastemcell@gmail.com

Telephone / WhatsApp: +66 (0) 65 528 2599

Website: https://vegastemcell.com/

2. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our Website.

2.1 Information You Provide Directly

When you contact us, request a consultation, submit a form, or communicate with us, we may collect information such as:

• First name and last name

• Email address

• Telephone number

• City

• Country

• Information about your enquiry

• Information about the condition or treatment you are enquiring about

• Medical or health-related information that you voluntarily provide

• Any other information you choose to provide

Our Website currently provides a consultation/contact form requesting information such as name, email address, telephone number, city, country, and enquiry-related information.

2.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Approximate geographic location

• Pages visited

• Date and time of visits

• Referring website or source

• Website interactions

• Technical and performance information

Some of this information may be collected through cookies, pixels, tags, and similar technologies.

Please see our [Cookie Policy] for more information about cookies and similar technologies.

3. Health and Medical Information

Because Vega Stem Cell provides information relating to regenerative medicine and stem cell therapy, visitors may voluntarily provide information relating to their health, medical history, symptoms, diagnosis, or medical condition.

Health information may constitute sensitive or special-category personal data under certain privacy laws.

We will only use health-related information for legitimate purposes, such as:

• Responding to your enquiry.

• Understanding the nature of your request.

• Assessing whether a consultation may be appropriate.

• Communicating with you regarding potential services.

• Providing information requested by you.

• Supporting consultation and treatment-related communications where applicable.

Where applicable law requires a specific legal basis or explicit consent for processing health-related information, we will seek such consent before processing the information for that purpose.

You should only provide health or medical information that is reasonably necessary for your enquiry or consultation.

4. How We Use Your Personal Information

We may use personal information for the following purposes:

4.1 Responding to Enquiries

We may use your information to:

• Respond to questions or requests.

• Contact you regarding your enquiry.

• Arrange or manage consultations.

• Provide information about our services.

• Communicate with you by email, telephone, WhatsApp, or other communication channels you have provided.

4.2 Providing and Improving Our Services

We may use information to:

• Understand visitor needs.

• Improve our Website.

• Improve our services and user experience.

• Monitor Website performance.

• Develop and improve our content and communications.

4.3 Website Analytics

We may use analytics services such as Google Analytics to understand how visitors use our Website.

Analytics information may help us understand:

• How visitors find our Website.

• Which pages are visited.

• How visitors interact with the Website.

• General Website traffic and performance.

• Which areas of the Website may need improvement.

Where required by applicable law, analytics technologies will only be activated after obtaining the appropriate consent.

4.4 Advertising and Marketing

Where permitted by applicable law and subject to your consent where required, we may use advertising and marketing technologies such as Google Ads and related tracking technologies to:

• Measure advertising conversions.

• Measure marketing performance.

• Understand how users interact with advertisements.

• Improve advertising campaigns.

• Develop relevant advertising audiences.

You can learn more about these technologies and manage your preferences through our [Cookie Policy].

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Website, remember preferences, analyze Website traffic, and, where permitted, support advertising and marketing activities.

Cookies may include:

• Strictly necessary cookies

• Functional cookies

• Analytics cookies

• Advertising and marketing cookies

Some cookies may be provided by third-party services such as Google Analytics, Google Ads, or other integrated services.

For detailed information about the cookies we use, their purposes, and how to manage your preferences, please read our:

[Cookie Policy]

Where required by applicable law, we will obtain consent before using non-essential cookies.

6. Legal Bases for Processing Personal Information

Depending on the circumstances and applicable law, we may process your personal information on one or more of the following legal bases:

Consent

Where you have provided consent for a specific purpose, we may process your information based on that consent.

You may withdraw consent where applicable.

Performance of a Request or Agreement

We may process information when necessary to respond to your enquiry, arrange a consultation, or provide a service you have requested.

Legitimate Interests

We may process information where necessary for legitimate business interests, such as maintaining website security, improving our services, responding to enquiries, and managing our business, provided that those interests do not override your rights and interests.

Legal Obligations

We may process information where necessary to comply with applicable laws, regulations, legal processes, or lawful requests from government authorities.

7. When We Share Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties when reasonably necessary to operate our Website, communicate with you, provide services, or perform legitimate business activities.

These third parties may include:

• Website hosting providers

• Website developers and technical service providers

• Email and communication providers

• Analytics providers

• Advertising and marketing service providers

• Customer relationship management or enquiry-management systems

• Professional advisers

• Healthcare or clinical service providers where relevant and authorized

• Government authorities or other parties where required by law

Third-party service providers may only receive information that is reasonably necessary for the relevant service or purpose.

8. Third-Party Services

Our Website may contain links, integrations, buttons, embedded content, or communication tools provided by third parties.

These may include services such as:

• Google Analytics

• Google Ads

• Google Tag Manager

• WhatsApp

• Facebook

• Instagram

• YouTube

• TikTok

• Other third-party communication, analytics, advertising, or social media services

When you interact with third-party services, those providers may collect or process information in accordance with their own privacy policies and terms.

We do not control the privacy practices of third-party websites or services.

We recommend reviewing the relevant privacy policies before providing personal information to third-party services.

9. WhatsApp and Other Communication Channels

If you choose to contact us through WhatsApp, telephone, email, or social media, your communication may be processed by the relevant third-party service provider.

For example, WhatsApp communications are subject to WhatsApp’s own terms and privacy practices.

Please avoid sending highly sensitive medical information through messaging platforms unless specifically requested and appropriate for the purpose.

10. International Data Transfers

Because we may use international service providers, your personal information may be processed or stored outside Thailand and, in some circumstances, outside the country in which you reside.

Where required by applicable law, we will take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to enquiries.

• Managing consultations.

• Providing requested services.

• Maintaining appropriate business and transaction records.

• Meeting legal, regulatory, accounting, or reporting requirements.

• Resolving disputes and enforcing agreements.

The actual retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal procedures.

12. Security of Personal Information

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access.

• Unauthorized disclosure.

• Loss.

• Misuse.

• Alteration.

• Destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information.

• Request restriction of processing.

• Object to certain processing activities.

• Request portability of certain information.

• Withdraw consent where processing is based on consent.

• Object to certain direct marketing activities.

• Lodge a complaint with a relevant data protection authority.

Where applicable, you may exercise these rights by contacting us using the details provided below.

We may need to verify your identity before processing certain requests.

14. Marketing Communications

If you provide your contact information and agree to receive marketing communications, we may contact you about:

• Vega Stem Cell services.

• Consultations.

• Educational information.

• News and updates.

• Relevant promotional information.

Where required by law, marketing communications will only be sent with your consent.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

15. Children’s Privacy

Our Website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us so that we can review and, where appropriate, delete the information.

16. Links to Other Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of each third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services.

• Our Website.

• Technology.

• Data processing practices.

• Applicable laws and regulations.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we process your personal information, please contact us:

Vega Stem Cell

3/6, The Primary 101, Soi Lad Phrao 101, Lad Phrao Road,
Khlong Chan, Bang Kapi District, Bangkok 10240, Thailand

Email: vegastemcell@gmail.com

Telephone / WhatsApp: +66 (0) 65 528 2599

Website: https://vegastemcell.com/

19. Related Policies

For more information about how we use cookies and similar technologies, please see:

[Cookie Policy]

Our Cookie Policy explains:

• What cookies are.

• Which categories of cookies we use.

• How analytics cookies work.

• How advertising cookies work.

• How third-party cookies may be used.

• How you can accept, reject, or manage your cookie preferences.

Privacy Policy | Cookie Policy

By using our Website, you acknowledge that you have had an opportunity to review this Privacy Policy. Where applicable law requires consent, we will obtain consent through an appropriate consent mechanism before processing information that requires consent.